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The Problem Solving module is a comprehensive tool that supports organizations in effectively solving problems and continuously improving their QMS processes. The 8D report guides users through eight stages of problem analysis, enabling effective root cause identification, planning corrective and preventive actions, and monitoring their implementation.
The module supports customer complaint management—from ticket registration, through status tracking and customer communication, to implementing corrective actions. Its intuitive interface streamlines workflow control, increases the efficiency of problem-solving teams, and integrates quality assurance tools.
Through reporting and data archiving, the module ensures complete process transparency, allows for the analysis of the effectiveness of corrective actions, and supports fact-based decision-making. As a result, it improves the quality of products and services, increases customer satisfaction, and supports a culture of continuous improvement within the organization.
Key benefits of the module
Systematized problem-solving
leads step by step to effective corrective actions.
Effective complaint management
register, track and resolve customer complaints in one place.
Control over corrective and preventive actions
monitoring task implementation and process improvement.
Supporting continuous improvement
integration of proven quality assurance tools.
Increasing customer satisfaction
quick response and effective problem solving.
Transparency and reporting
full process documentation facilitates analysis and decision-making.
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